Work Order Requests
Maintenance & Repairs
If you face an issue with your rental and need our help or a technicians help to resolve, simple log in to your portal and Submit the Work Order We ask you to describe the issue and attach if possible images of the issue that needs to be taken care of.
Qualify your issues between
Normal Maintenance Issues
Before submitting your Work Orders, check if you did some initial troubleshooting and try to attempt to resolve the issue yourself. If you need to request a maintenance issue, please make sure that you describe the ticket as good as you can. Pictures go a long way, please attach pictures of the situation so that we can better qualify the issue.
Please remember, if a maintenance request has been submitted we will schedule a visit to check. Let us know in your request your phone number for us to communicate with you.
Reporting Emergency Issues
If an emergency arises and either you or the property is threatened, please contact the office immediately at (519) 498-6893.
Resident Responsibilities
Certain repairs and upkeeps are in the responsibility of you the resident. Changing Light Bulbs, Cleaning of the unit, Change air filters of the furnace, Proper Garbage disposal. If you need us to do any repairs, please fill out a work order
Troubleshooting Guide
If you face any issue, please follow the following troubleshooting guide below
Smoke detector beeps: Replace battery and check the property connection
You live in one of the townhouses and have no hot water?
Call the City of Kitchener; water heater service and repairs, contact them by phone at 519-741-2529 and select option 3.
Toilet is plugged: Plunge and test again.
No air conditioning: Check all circuit breakers. Also replace filters every few months.